Payment Policy

This Payment Policy outlines the secure payment practices for Townvo. Our goal is to provide a safe and seamless checkout experience for all our customers.

1. Accepted Payment Methods

At Townvo, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, and American Express.
  • PayPal: Secure checkout via your PayPal account.
  • Digital Wallets: Apple Pay and Google Pay.

All payments are processed in Great British Pounds (GBP £).

2. Payment Processing

  • Payments must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment has been received and verified.
  • If a payment is declined or fails, the order will not be confirmed, and you will be notified at checkout.

3. Pricing & Currency

  • All prices listed on townvo.com are in Great British Pounds (GBP).
  • Prices are subject to change without notice.
  • Any applicable taxes are included in the listed price. Since we offer Free Shipping on all UK orders, the price you see is the final price at checkout.

4. Secure Payment Processing

  • Townvo uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
  • We do not store your credit card or payment details. All sensitive data is handled by our encrypted payment processors.

5. Refunds & Chargebacks

  • Refunds are processed according to our Refund & Return Policy.
  • Unauthorized chargebacks will be disputed with the relevant banking institution.
  • If you experience any issues, please contact us first at support@townvo.com.

6. Fraud Prevention

  • Townvo reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
  • Additional identity verification may be requested for high-value transactions.

7. Contact Information

Store Name: Townvo

Address: 8 Sarsfield Road, Perivale, Greenford, UB6 7AB, United Kingdom

Email: support@townvo.com

Phone: +44 7482 790143

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM GMT

Response Time: We aim to reply within 1–2 business days.